Cancellation Policy

 

If you need to cancel or reschedule a class or other event, please refer to the cancelation policy for the specific program, below. 

  1. No refunds will be issued for any class or event for any reason, unless Powerhouse cancels the class/event by canceling the class within Mindbody or the then-current scheduling platform.

  2. Fees for memberships, classes purchased from within a membership, products and intro and special offers are not refundable for any reason and will not be prorated if you cancel or do not show up to a class.

  3. This policy does not apply to Premium Programs (Multi-Week Series, Special Events, Workshops, Pro Prep Workshop, Solo Spotlight, Concept Video, Performance Series, and other premium events, workshops or classes). Refer to the specific description in MindBody for each Premium Program for the applicable cancelation policy, if any. 

  4. In all cases, your cancellation must be made directly in the MindBody platform.  Texts, emails, voice mails, or any other form of communication will not cancel your reservation; you must cancel directly in the MindBody platform.  Failure to do so will result in the forfeiture of the applicable class, regardless of when you attempt to cancel the class.

  5. Regular classes priced at $28 or less only (excludes Premium Programs, Workshops, and Master Classes):

    1. If you cancel your reservation for a regular class, you must cancel at least 8 hours prior to class start time in order to receive a credit to another class/session of equal value, valid for 1 month from date of purchase. This is considered an "early cancellation." If you signed up for a class using an intro offer, and you have an early cancellation, you will be credited back for that session so you can use the pass on another class/session within the original offer time frame (one month from purchase of the intro offer). 

    2. If you do not cancel at least 8 hours prior to class start time in the Mindbody platform, or you do not show up to class, this is considered a "late cancellation" and you will not receive any credit, and you will forfeit the session.  If you signed up for a class using an intro offer, and you have a late cancellation, you will forfeit the session. 

    3. NOTE: Nothing in this policy extends the time you have to use any class credits, including those purchased within memberships or any special offers such as the intro offer.  All class credits, including credits for early cancellation, must be used within 1 month of purchase of the class, or the class credit will be forfeited. 

  6. Master Classes only (excludes Premium Programs and Regular Classes):

    1. If you cancel your reservation for a Master Class, you must cancel at least 24 hours prior to class start time in order to receive a credit to another class/session of equal value, valid for 1 month from date of purchase. This is considered an "early cancellation." If no Master Classes are available prior to the expiration of this 1-month period, you may request a return of the fee paid for such Master Class (provided you have made this request at least 24 hours prior to the class start time). 

    2. If you do not cancel at least 24 hours prior to class start time, or you do not show up to class, this is considered a "late cancellation" and you will not receive any credit. 

Additional terms & conditions

A single class pass purchased through MindBody is valid for 1 month after date of sale. The pass can only be used by the purchaser and cannot be applied to another client’s session.  Master classes and Premium Programs will be designated as such and prices will vary. Additional terms and conditions apply to autopay contracts. Please review carefully prior to purchase.